PSE-206

Course Code: PSE-206 Pillar: Citizen-Centered Service Excellence Course Overview: Public servants often work under pressure while supporting citizens, colleagues, supervisors, and partner institutions with different needs and expectations. Emotional intelligence helps them remain self-aware, composed, empathetic, fair, and constructive in these interactions. Learners develop self-management, social awareness, trust-building, relationship, and conflict-management skills while maintaining professional